What do your brand values represent & why are they important for your store?
At Thavin & Marcob, we believe in empowering our customers with complete product transparency so they can make informed choices based on their values and preferences. Our brand values are a key aspect of this commitment. They are a way for us to categorize and showcase products based on specific attributes that matter to many shoppers.
Eco-Friendly: These products are designed with a focus on sustainability and environmental impact. They may use recycled materials, reduce waste, or support eco-friendly practices.
Fair Trade: When you choose Fair Trade items, you support ethical production practices, ensuring that workers are paid fair wages and operate in safe conditions. These products often come with a globally recognized Fair Trade certificate.
Ethically Made: Ethically made items follow similar principles to Fair Trade but may not have the globally recognized certificate. They promote fair treatment of workers and ethical sourcing.
Small Business: When you purchase products marked as "Small Business," you're supporting local and independent entrepreneurs. These items are often crafted with passion and care.
USA Made: If you're looking for products made or designed within the USA, this category is for you. It supports local industries and reduces the carbon footprint associated with long-distance shipping.
Globally Sourced: Products in this category may fall under the fast fashion umbrella, which means they are sourced globally for variety and affordability. However, they may have a higher environmental impact.
We offer these brand values to help you shop with a purpose and make choices aligned with your values. Whether you prioritize sustainability, fair labor practices, supporting small businesses, or other values, our brand values allow you to utilize your consumer buying power in a way that resonates with you. It's our commitment to provide complete transparency so you can make choices that matter.
What payment methods are accepted at Thavin & Marcob?
At Thavin & Marcob, we offer a variety of convenient and secure payment options to make your shopping experience as smooth as possible. You can complete your purchase using the following payment methods:
Debit Cards: We accept major debit cards, providing you with a direct and secure way to pay for your orders.
Credit Cards: You can use your credit card to make purchases with us. We accept most major credit cards, offering flexibility and ease of payment.
PayPal: If you prefer to use PayPal for your online transactions, you're in luck! We welcome PayPal payments, allowing you to shop with confidence and security.
These payment options are designed to accommodate your preferences and ensure a hassle-free checkout process. Shop with ease, knowing that you can choose the payment method that suits you best.
What is the shipping cost?
Customers located within the United States enjoy complimentary shipping. International customers are charged a flat fee of $30 for shipping. Please note that some orders may be subject to additional fees or cancellation based on the destination country and the package's weight and dimensions.
How are shipments handled & what method is used?
We want to make your shopping experience as enjoyable as possible. Your order will be shipped using the most efficient and cost-effective domestic shipping method, ensuring timely delivery. While you won't be able to select a specific shipping method or carrier, you can trust that we're dedicated to providing you with a seamless and hassle-free delivery process. If you have any specific shipping-related questions or concerns, please feel free to reach out to our customer support team for assistance. Your satisfaction is our priority.
What is Thavin & Marcob's return policy & how do I initiate a return?
At Thavin & Marcob, we want you to be completely satisfied with your purchase. If, for any reason, you need to make a return, here's what you need to know:
Return Window: Our return policy allows for returns within 21 days from the date your item is delivered. We recommend reaching out to us promptly if you wish to return an item.
US Customers: We offer free returns for our valued customers within the United States. We will provide you with a prepaid return label to make the return process convenient and cost-free.
International Customers: If you're an international customer, you are responsible for the freight costs associated with returning the items. Please keep this in mind when considering returns.
Initiating a Return: To initiate a return, please contact our customer support. We will provide you with a Return Merchandise Authorization (RMA) number. Please note that any package returned without a corresponding RMA number will be considered void and no longer eligible for a return.
Condition of Items: To qualify for a return, items must be in their original, unworn condition with the original tags still attached and in their original packaging.. We appreciate your understanding in maintaining the condition of the items.
Damaged Items: In the rare event that you receive a damaged item, we will ask you to submit an image of the damage. This helps us assess the issue and provide you with a suitable solution.
Non-Returnable Items:Please be aware that we are unable to accept returns for items in the health and beauty category, intimate items such as socks and underwear, and similar products, or items marked as 'Clearance' or 'Final Sale'.
Our return policy is designed to ensure your satisfaction while maintaining the quality of our products and services. If you have any questions or need assistance with a return, please reach out to our customer support team.